FREE RETURNS & EXCHANGES
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges* for purchases made only on vionicshoes.com.sg. *(Conditions apply for certain product categories)
You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalebale condition. Returns for refunds will be credited to the original form of payment. Please allow up to 5 days for the credit to show on your statement. Original shipping charges are not refunded. NOTE: exchanges can only be made for products of equal or lesser value.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
STEP ONE:
Email: info@vionicshoes.com.sg to advise us that you wish to return or exchange your Vionic Footwear.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Our delivery person will contact you and advise suitable pick-up or exchange time and location.
STEP FOUR: Our delivery person will pick-up or exchange your merchandise at the agreed time and location. Please allow up to 5 days for the credit to show on your statement.
*Exchanges can only be made for the same style or products of equal value.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please email at info@vionicshoes.com.sg
NEED A NEW RETURN/EXCHANGE FORM? DOWNLOAD AND PRINT A NEW FORM >
DID YOU PURCHASE
FROM ONE OF OUR
AUTHORISED RETAILERS?
If you purchased from a Vionic authorised retailer, please process the return directly with the retailer according to the retailer’s return policy.
A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorised dealers.
Vionic does NOT authorise any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorised Vionic retailer, please check our Vionic Store Locator.
PLEASE NOTE: If you purchase from a retailer who is not listed as authorised, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
GIFT
RETURNS
Receive your order as a gift from vionicshoes.com.sg? Please email us at info@vionicshoes.com.sg. Our hours are Monday-Friday 7:00 a.m. to 2:00 p.m SGT.
You can either exchange your gift item for the same style in a different size or color, item of the same value or exchange it for an e-gift card for the amount of the gift item, to be redeemed at vionicshoes.com.sg.
THE PURCHASE OF E-GIFT CARDS
CANNOT BE RETURNED.
FAQS
HOW LONG WILL IT TAKE FOR ME TO
RECEIVE MY REFUND?
Once we have received your shoes back in our warehouse, it may take up to 5 business days for the credit to appear on your bank statement.
CUSTOMER CARE:
Email us at info@vionicshoes.com.sg.