FREE RETURNS & EXCHANGES
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges* for purchases made only on vionicshoes.sg. *(Conditions apply for certain product categories)
You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalebale condition. The 30 Day Comfort Guarantee remains in place. Returns for refunds will be credited to the original form of payment. Please allow up to 5 days for the credit to show on your statement. Original shipping charges are not refunded. NOTE: exchanges can only be made for products of equal or lesser value.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
Email: firstname.lastname@example.org to advise us that you wish to return or exchange your Vionic Footwear.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Our delivery person will contact you and advise suitable pick-up or exchange time and location.
STEP FOUR: Our delivery person will pick-up or exchange your merchandise at the agreed time and location. Please allow up to 5 days for the credit to show on your statement.
*Exchanges can only be made for the same style or products of equal value.
OUTLET PRODUCTS - The 30 Day Comfort Guarantee does not apply to any outlet products. As of May 1st, there will be a no return policy for outlet styles, unless faulty. Contact our customer service team if you require more information. Outlet products can be found here.
VAULT PRODUCTS - The 30 Day Comfort Guarantee does apply to any Vionic Vault promotion products, however these can only be exchanged or returned for a store credit within 30 days.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please email at email@example.com.
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