FREE RETURNS & EXCHANGES
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges* for purchases made only on vionicshoes.sg. *(Conditions apply for certain product categories)
You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalebale condition. Returns for refunds will be credited to the original form of payment. Please allow up to 5 days for the credit to show on your statement. Original shipping charges are not refunded. NOTE: exchanges can only be made for products of equal or lesser value.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
Email: firstname.lastname@example.org to advise us that you wish to return or exchange your Vionic Footwear.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Our delivery person will contact you and advise suitable pick-up or exchange time and location.
STEP FOUR: Our delivery person will pick-up or exchange your merchandise at the agreed time and location. Please allow up to 5 days for the credit to show on your statement.
*Exchanges can only be made for the same style or products of equal value.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please email at email@example.com.
NEED A NEW RETURN/EXCHANGE FORM? DOWNLOAD AND PRINT A NEW FORM >